Are you trying to find Pakistan’s top call center? Are you finding it difficult to pick the best call center? Stick with us, we will provide you with the best call centers in Pakistan. What is a call center? And how do they work?

A call center is a centralized department that responds to calls from clients, both current and potential, both inbound and outbound. It may be located within a company or be outsourced to another company that specializes in receiving calls.

Call centers are used by online retailers, telemarketing firms, help desks, mail-order businesses, polling services, charities, and any sizable company that sells goods or provides services over the phone. Additionally, these businesses use call centers to improve CX.

Best Call Centers in Pakistan

Here is a list of  the best Call Centers in Pakistan in 2023 and 2024:

1. 247 Virtual Solution
2. Helpware
3. APEX
4. Premier BPO
5. ExportHub
6. Touchstone Communications
7. ePlanet Communication Pvt. Ltd.
8. Backend Communications
9. Mars Bpo
10. WestCrew Networks LLC
11. Amigos Bpo
12. CabCall International
13. Leads Square Bpo
14. Sybrid Private Limited
15. Keystone Communications

1. 247 Virtual Solution

247 Virtual Solution is a prominent provider of inbound and outbound call center and digital marketing services based in the United States, with offices in the UK. It was founded in 2016 in Rawalpindi. They aim to offer round-the-clock, best-in-class services to clients from all over the world.

They offer professional assistance for survey work, final expense leads, Medicare leads, inbound, outbound, and direct response calls, as well as fundraising, call scoring, data entry, email marketing, social media management, and website building.

In order to achieve the highest level of customer satisfaction, they work extremely hard to serve as an impeccable conduit between their clients and their consumers. As a result, they make an effort to build and maintain a friendly and long-lasting relationship with their prized clients. The largest specialized service in the UK for handling passenger orders, minicab handling, controlling, dispatching, and airport transfers are 247 Virtual Solution.

They serve several taxi firms in significant regions of the United Kingdom as an outsourcing business. They are able to work around the clock and provide inbound call handling services as well as dispatching and booking taxis.

2. Helpware

Helpware, a company with a contemporary outlook on the outsourcing sector, was established in 2015. They founded the business to alter public conceptions of what outsourcing is and can be, and they succeeded in doing so by fostering incredible cultures across all of their locations and by simply treating their staff better. When working with Helpware, you’ll truly notice the difference because they are all a part of a team and a family.

For cutting-edge startups and contemporary businesses, Helpware creates specialized teams in Customer Service and Back Office. We have the global reach to create successful tailored teams and processes for their numerous powerful clients, with operations in California, Colorado, Kentucky, Ukraine, the Philippines, Germany, and Mexico. Helpware aims to give unwavering consumer empowerment and experience interactions through human task services that are API and integration enabled.

To continually produce outstanding consumer experiences, they collaborate with the greatest and fastest-growing companies in the world. Helpware has developed over the years, initially serving startup client partners and now also developing client relationships with major corporations.

3. APEX

APEX, a PCI and HIPAA Compliant organization with ISO9001:2015 certification, was established to give businesses of all sizes access to a one-stop shop for all of their needs. Since it opened its doors in 2017, they have experienced consistent growth, and they intend to keep doing so,, to increase production, fulfill its commitments, triple the number of formal jobs they already have, and provide its team members with stable employment.

 With more than 6 key sites and knowledgeable, trained staff, they work to develop long-lasting relationships with their clients based on knowledge and trust. At APEX, their goal is to constantly improve the relationship with both their clients and their customers. They have a dedicated staff of customer service specialists who are committed to going above and beyond to meet all of your outsourcing needs.

They offer high-quality answering services that encompass inbound and outbound phone services, round-the-clock customer assistance, customer acquisition and retention, and much more by utilizing a variety of cutting-edge tactics. Its mission is to be a firm recognized for providing satisfied customers on a global scale.

4. Premier BPO

Premier BPO is a company that specializes in business process outsourcing. It was founded in 2003 in Lahore, Pakistan. Call centers, back office operations, customer care IT services, and technical support are just a few of the custom solutions that Premier BPO combines with people, technology, and customer needs to produce. These solutions lead to higher profits, lower costs, higher customer satisfaction, and enduring client relationships.

They are an outsourcing firm that caters to the needs of small and mid-sized companies. They hold that each client is different and requires solutions that are specifically suited to meet their demands. Their outsourcing solutions are co-developed and smoothly incorporated into the client’s procedures. The new end-to-end process offers metrics, reporting, and analytics in addition to cost savings and improved customer satisfaction.

To help their clients expand their share of the target market, they also offer marketing and sales support skills. Through their onshore and nearshore sites, they strive to offer their clients reduced operational expenses that enable them to grow their businesses revenue without compromising the quality of their customer service.

5. ExportHub

ExportHub, a B2B platform established in Karachi in March 2017, was created to help customers connect with the most reliable suppliers from around the globe. Depending on the needs and requirements of the buyers and sellers, ExportHub offers Gold, VIP, and Standard services, with each category providing special services to the clients. Through SAM (Standard Account Manager), who works around the clock to meet the needs and desires of potential buyers and sellers, ExportHub also assists its customers.

The goal of Exporthub is to make commercial operations simpler than ever. They are aware of every resource available to customers and suppliers worldwide and offer them first-rate services around the clock. With the use of such services, suppliers may reach a global audience for their products, and buyers can easily identify items and providers.

They work with countless industries and product categories to provide you with millions of items including clothing, tools for the industry, gadgets, electronics, chemicals, building supplies, and much more. Your search for any brand or product is made simple and convenient by having them all placed under a well-organized interface.

 6. Touchstone Communications

Touchstone Communications was founded in 2002 in Islamabad, to hire educated, motivated employees and give them the greatest training and supervision to help their clients achieve their objectives. Touchstone, which has its corporate headquarters in South Lake, Texas, brings a wealth of experienced U.S. management leadership to deliver quantifiable offshore results of the highest caliber possible. Many companies in the U.K. and the U.S. use Touchstone’s inbound lead generation, inbound support, and customer services.

With over 600 employees, all of who are committed to working in a quality-conscious workplace and who have received the highest level of telephone etiquette training and professional marketing training. In terms of customer care, technical assistance, and telemarketing in general, Touchstone Communications is the industry leader. Customer services are offered end-to-end by Touchstone Communications.

Whether you’re looking for a turnkey managed sales plan, a qualified lead, or a direct sale, our experience and methodology will undoubtedly be a great help. Most of the men and women who work with Touchstone have college degrees, are career-minded, and have a strong desire to contribute to the prosperity of the United Kingdom. team for US clients.

7. ePlanet communication Pvt. Ltd.

ePlanet Communications Inc. is commemorating more than ten years of superior BPO service. It was established in Karachi in 2003. longer than 13 years. They have provided top brands in more than 15 nations on 5 continents in 7 distinct languages. keeping a laser-like focus on providing top-notch customer service, supported by cutting-edge infrastructure, internal technology professionals, and consultants.

Their dedication to offering service that goes above and beyond 24 hours a day is unmatched. Due to their technological specialists and human intelligence, they constantly provide notable gains in customer satisfaction and overall operational efficiency for their clients. Their highly skilled and knowledgeable personnel offer their valued customers top-notch help. Their incredibly devoted customer base has developed lasting relationships thanks to this degree of service quality.

They provide IT Managed Services as well as Complete Call Center Solutions. By automating performance management and agent productivity reports, their team of knowledgeable and competent specialists gives them a competitive edge. In order to meet clients’ needs for reporting, analysis, and business intelligence, their development team works with them. Their clients may see everything about their offshore and onshore outsourced personnel.

 8. Backend Communications

 Backend Communications is a contact center, founded in 2018 in Lahore. Technically speaking, it offers all communication-related backend support to businesses looking to outsource their sales/support services from a reputable source that comprehends their demands and long-term goals. They use the term “Contact Center” to highlight their diversity in written and spoken language. They take pride in communicating with customers via email, chat, WhatsApp, and SMS, but they also work hard to create an amazing on-call (voice) experience.

They are designed to handle both inbound and outbound projects, and their professional zeal never wanes as they constantly strive to push the envelope. Whichever case it may be, you can commit your customer sales/support inquiries to our in-house employees and focus your vital efforts on growth! Either the end user contacts the client firm or vice versa.

Without aspirations and development, companies are more likely to stray from their successful course. In fact, their mission statement, “Every Conversation Matters’’. They want to establish a culture within the contact center sector that will grow Backend Communications into a model that other companies will aspire to in the future.

 9. Mars Bpo

MARS BPO was founded in Rawalpindi in 2012, anticipating market demand for an outsourcing and business solution provider. the business that prioritizes providing expertly managed quality services. They take great delight in upholding three fundamental values: ethics, focus, and service. With MARS BPO’s extensive experience working with clients from a variety of industries, they offer a comprehensive range of services that can assist any company of any size in reducing expenses and boosting income.

Over the course of this time, it has mastered the art of technology, achieved business ethics in consulting and outsourcing, and secured a unique place in the world of internet business. Employees of MARS BPO have been with the business since the beginning. This is partly because of a clearly defined promotion route, which inspires workers to perform well in order to advance. Knowing they have a long career path at MARS BPO inspires its staff.

Mars BPO was founded with a mission to provide our services embedded with a success mantra Across the Globe. Mars BPO strives to be a worldwide preferred offshore outsourcing company that provides precise and perfect Call Center/Contact Center and Back Office enabled solutions and continuously adds value to all the stakeholders through innovation and improvement.

10. WestCrew Networks LLC

Westcrew networks is a call center that began operations in Rawalpindi in 2018. They offer you solutions that are tailored to your needs, world-class technical assistance, lead generating, and B2B appointment arranging. Customer acquisition and retention are top priorities for leading businesses in today’s industry, which is incredibly focused on the consumer. Westcrew Networks is aware of the importance of crucial metrics including first call resolution, cost per hour, and customer happiness, as well as their effects on the general performance of any firm.

Whether it be product purchase orders or customer service inquiries, Westcrew Networks has fully trained workers on hand to handle any form of inbound traffic efficiently and on their own. One window operations are ideal for an inbound customer service facility. The outbound contact center at Westcrew Networks assists companies in growing their client base by sorting through vast amounts of data and identifying qualified prospects. They may help your business grow by cold calling, warm lead follow-ups, correspondence follow-ups, and more.

Due to their familiarity with your locations and clientele that have comparable demands, Customer Elation Service is in a good position to help. They will send out intelligent customer service representatives who promptly answer the phone and handle situations the same way you would.

11. Amigos Bpo

 Amigos Bpo is a renowned Florida-based marketing and advertising company that has been in business since 2013. They are well-known among their current and former clients and have a wide range of experience working on numerous accounts and campaigns. By providing creative concepts for check and balance, they have maintained the highest quality for their clients and have received the support of each and every agency with which they have thus far collaborated. Its goal is to rank among the top marketing firms in the world.

Over the years, they have updated their facilities with the most cutting-edge technology, which has eliminated all downtime. Currently operating from nine various locations throughout the world, Amigos BPO, LLC is growing. They have a big database that they maintain and can give data lists for various industries, including mortgages, home improvement, auto, health, house insurance, and diabetics.

Due to their expertise in lead generation, pay-per-call, and digital marketing, they can serve as your supply source. Moreover, they have a leading customer care system with a proper support team to address any of the issues faced by the clients and resolve them properly.

12. CabCall International

CabCall International, based in Pakistan’s capital city, is an offshore provider of telecommunications and software development services. The project began in 2008. They offer top-notch customer support and unique software solutions for a range of industry verticals. They specialize in developing strong, effective, and affordable solutions for their clients that can be fully customized to meet or surpass the requirements of your organization. Their inbound call center is specialized in customer care, order-taking, software maintenance, and development.

Due to our extensive expert resource pool, state-of-the-art technical facilities and infrastructure, telecom connectivity, and capacity to handle a variety of services, you can be sure that using CabCall’s services will help you increase the return on your investment. Their freshly constructed facilities provide an adaptable and scalable operational environment that can handle cyclical changes in volume, workload, and manpower needs. They emphasize quality service above everything else because it may give you the best answering service experience.

American Taxi Dispatch Inc., which dispatches a fleet of more than 800 cabs in Suburban Chicago, USA, is the largest suburban taxi firm in the United States. CabCall International is honored to have serviced this company.

13. Leads Square Bpo

Leads Square BPO was established in June 2016 by a group of three vivacious, self-motivated, and tenacious people who had a wealth of knowledge and experience in business process outsourcing (BPO). Since then, the company has developed into a top-tier digital marketing and business outsourcing organization. The company has expanded its services beyond call centers and business process outsourcing to a number of digital business solutions to meet the demands of Pakistan’s quickly expanding enterprises throughout its six years of exceptional excellence.

The company currently employs a highly skilled and progressive team, which contributes to the company’s continued growth through its relentless efforts and business-oriented outlook. Leads Square BPO takes great pride in providing its corporate clients with cutting-edge business trends and services that result in significant business growth by setting new records across all key industries.

The organization offers a range of BPO, digital marketing, and other business services to meet the demands of the contemporary digital business environment. Leads Square BPO has achieved a great deal of success throughout the years while continuing to provide perfect services to its worthy clients and gained their trust.

14. Sybrid Private Limited

The Lakson Group company Sybrid (Pvt.) Ltd. is a leader in business process outsourcing (BPO) and maintains its Pakistani roots. Sybrid is a business process outsourcing company that has been providing excellent customer service for over 8 years. Its comprehensive suite of services covers a wide range of customer-facing solutions. Launched in 2008, Sybrid is currently available in Pakistan, the United Arab Emirates, and the United States.

The company currently has a number of Managed Services Delivery Centers spread all across Pakistan with highly qualified professionals that are specialized in service delivery and have experience with both insourcing and out-sourcing. Contact center services and other business process outsourcing solutions are Sybrid’s main specialties. Customer services, managed services, telecom services, and medical divisions are just a few of the services offered by Sybrid. the provision of services to the global food chain, technology and telecommunications, healthcare, market research, and generic.

 “Continue our climb up the value chain in existing and new domains and focus on innovation,” is Sybrid’s mission statement. “To add value for our clients by efficiently addressing their business needs by utilizing best-in-class technology, processes, and people,” is their mission statement. 

 15. Keystone Communications

Keystone Communications is a full-service public relations, marketing, and events firm that was started in 2004 in Islamabad. It specializes in the building services, construction, and electrical industries. Our staff of former journalists has years of experience covering these topics in their writing and combines in-depth technical knowledge with PR know-how.

The business can provide a variety of services, including product launches, large events, press releases, and coverage in the trade press. They have a long list of prestigious clients, excellent press connections, and strong associations with top businesses. As a crucial component of any business-to-business marketing plan, Keystone Communications is committed to using thought leadership to assist its customers’ brands to become more well-known.

They Utilize your knowledge to make sure that your calls are handled precisely, round-the-clock. They specialize in developing solutions that are strong, effective, and affordable for their customers and may be completely tailored to suit or exceed the needs of your company.

Conclusion

Pakistan has evolved into a veritable “Outsourcing Powerhouse,” with hundreds of thousands of agents offering customer service and sales to clients in the United States and other Western countries. This has been made possible by low prices, the availability of highly educated agents, the decline in telecom rates, and the simplicity of internet information sharing. Since it is difficult to determine which call center is offering the best services as a result, we have provided information about the top call centers in Pakistan.