Almost every company/brand in the eCommerce industry looks for ways to build a strong and positive brand image, attract new customers, and increase sales. If you happen to be a business owner then we have a solution for you!
Customer Review is one of the best ways to gain the customer’s trust and increase the business’s success rate. It helps to create a level of transparency between the brands and customers.
Amazon launched Customer Reviews on its website for the first time in 1995, and initially, it was viewed as a suicidal act for the company. However, the reviews and ratings helped Amazon to grow into an e-commerce giant. The review also assists in bridging the gap between customers and brands.
Not to mention, consumers read others’ reviews about the product offered by your brand before buying it. According to the customer review platform Wiremo (which we will discuss shortly), 80% – 90% of customers read reviews before buying any product. Us too!
However, there are tons of Customer review platforms in the market right now!
But You don’t need to worry because we have compiled a list of eCommerce’s best customer review platforms.
But before leaping to the details, let’s discuss what a customer review platform is!
What is a Customer Review Platform?
The customer review platform provides a medium for consumers to give feedback/reviews about the product on the company’s website. In addition to reviews, the platform also offers some other features, such as a star rating option, space for comments, photos of the product, and the ability to share reviews on social media platforms.
Additional benefits of the customer review platform are:
- Offers various tools, like Reporting, Media Monitoring, Management, and many more
- Gives you a chance to improve your products or services
- Increase the company’s reputation
- Enhance conversion and sales
- Improve Google Seller Ratings
Best Customer Review Platforms 2024:
Here is the list of the 12+ Best Customer Review Platforms for Ecommerce in 2023 and 2024:
- Power Reviews
- Verified Reviews
Wiremo is our top pick for the best eCommerce customer review platform for various reasons. It’s a fast-growing and powerful platform to build transparency between consumers and businesses. The platform helps to automatically collect, systemize, and display the best reviews on your sites to foster the consumer’s trust, improve engagements, and enhance sales.
When consumers buy any product, emails are automatically sent to them with an invitation to provide a review. Consumers’ fresh and unique content increases the chances that Google or other search engines will show your brand more often.
One interesting thing about the platform is that it offers an Additional Question feature to ask your consumers for ratings, upload images, recommendation questions, and much more. The photos uploaded by the consumers in the review help increase conversions by up to 25%. Wiremo’s AI-powered analysis tools analyze the reviews to find the most used keywords, thus allowing your consumers to sort out reviews via keywords.
Moreover, the Wiremo Carousel widget can be inserted anywhere on your site to show messages to your consumers. Plus, with the Triggers feature, you can automatically encourage your loyal customers and reward them with promo codes or bonuses.
The ARR Statistics feature helps monitor feedback, campaign performance, number of reviews, and many more. Additional features Wiremo offers include an intuitive dashboard, multilinguistic capacity, eCommerce plugins, app integrations, 24/7 customer support services, etc.
- Wiremo offers a 14-day free trial with all features
Also has three paid plans:
- Essential ($16.99/month)
- Professional ($42.49/month)
- Premium ($170/month)
Founded in 2007, Trustpilot is a powerful customer review platform that builds trust and transparency between companies and customers. It is based in Copenhagen and offers services in 50+ countries across the globe. The platform takes pride in more than 120+ million reviews, 6+ billion monthly impressions, and over 500K website reviews. It provides a perfect forum to collect the consumer’s reviews and helps build the company’s reputation or business.
The platform aids in increasing traffic, driving conversion, and improving sales. Moreover, it assists consumers in shopping without any hesitation. Trustpilot consumer reviews also aid businesses in improving the services they offer and earning customers’ trust. Interestingly, it helps to send invitation emails to your customers for reviews.
Additionally, the platform has a TrustBox widget feature to display reviews on your website. Trustpilot’s Analytics tool enables you to track your performance, like the number of reviews, impressions, engagements, and more. Also, a built-in image generator makes attractive images of your best reviews and helps to share them on every social media platform.
- Free basic plan
- Standard plan starts from $199/month
Yotpo is one of the best eCommerce customer review platforms with plenty of review tools. The platform helps businesses generate many reviews, gather more traffic, enhance conversion, and improve sales. AI-powered solutions turn user-generated content into sales by collecting customers’ reviews, ratings, images, and more. The in-mail technology automatically sends emails to customers to ask for feedback.
It also allows you to turn your review into Facebook ads, which will help you attract more visitors and generate more impressions. Moreover, the platform enables customers to share their content on social media. With the aid of the Social Push tool, you can share your best customer content on Facebook, Twitter, Instagram, and other social media platforms.
Additionally, the platform offers a customizable display to tailor the looks to match your brand easily. With Yotop, you can easily show star ratings in on-site searches to drive shoppers and increase revenue. Further, an easy-to-use analytics tool is also available to monitor your performance.
- Paid plan starts from $19 per month
Bazaarvoice is a well-recognized review platform that helps reach new customers, foster engagement, increase loyalty, and boost sales. The platform focuses on collecting user-generated content and displays it globally. According to Bazaarvoice, it connects 11,000+ popular brands with their consumers, generates 50+ million reviews, and has 6+ million reviewer community members.
Like Wiremo, it emphasizes eCommerce sellers and automatically sends emails to customers to request reviews. Various management and analytics tools offered by the platform help monitor the performance so that you can improve your products and reduce return rates. It aids in building consumers’ trust by responding to their questions and amplifying the content.
Let customers share images and reviews and drive more conversion using visual content. Moreover, the tool can be integrated into many eCommerce platforms, including Shopify, Salesforce, Magento, etc.
It would help if you got in touch for a pricing plan
5. Power Reviews:
Power Reviews is another powerful platform that collects and distributes user-generated content to expand the business effectively. The platform emphasizes building the consumer’s trust, maximizing conversions, and enhancing sales. It allows users to collect reviews, ratings, images, videos, and social curation information.
It provides every tool you need to capture and showcase the best reviews to maximize buyer confidence. Moreover, Power Reviews helps brands to achieve 92% more sales, 65% higher conversion rates, and 108% more traffic. It also offers displays with accurate designs and a 3.2X faster load speed to attract more traffic and generate sales for your business.
You can extend your content reach to other platforms like Amazon, Facebook, and Google. An advanced analytics tool helps analyze the influence generated by every review and your competitors’ content to improve your business.
- 14-day free trial
- Paid plan ($75/month)
Stamped offers a variety of eCommerce marketing solutions to increase brand loyalty. It enables you to grow your business by engaging more visitors, enhancing customer satisfaction, and increasing revenue. The platform helps to know what customers think about your products to make informed decisions for the future.
The loyalty and reward feature offered by Stamped aids in encouraging your loyal customers and makes them return. It allows you to add user-generated visuals to your websites or ad campaigns to increase engagement and awareness of your brand. Moreover, you can share your best customer content on various social media platforms, like Facebook, Twitter, Instagram, etc.
It can be integrated with all the e-commerce platforms, like Shopify, WooCommerce, Big Commerce, Neto, etc. Stamped has an AI-powered analytics tool for comprehensive analysis of all the reviews.
- Basic ($19/month)
- Premium ($39/month)
- Business ($99/month)
Feefo is yet another customer review platform for eCommerce that offers strong features to improve SEO via gathering more traffic and increasing engagement. Like other platforms, it automatically sends emails to request feedback. The powerful ‘Insight’ tool helps monitor your performance, the number of reviews, and conversions.
Moreover, the Smart Themes feature assists consumers in finding the most relevant feedback instantly. With Feefo Hub, you can respond to reviews, tailor reports, and generate campaigns. Plus, it lets you add the best reviews to your Facebook advertising.
Additional features Wiremo offers include a user-friendly dashboard, eCommerce plugins, app integrations, and 24/7 customer support services.
It would help if you got in touch for a pricing plan
Reviews.io helps collect consumer text, photo, and video reviews and display them on your website, Google, Bing, and social media platforms. The platform launched various new features, including SMS collection, Social Proof, video reviews, etc. Various Email templates are also available to invite customers for feedback.
It offers an easy-to-use Social Proof tool to convert the best review into high-impact content. With the Video Review tool’s aid, you can easily collect and display customers’ video reviews. Moreover, Reviews.io is partnered with Google, meaning that the platform’s feedback improves your seller ratings.
Zendesk tool enables you to manage and respond to reviews to increase customer satisfaction. Also, Reviews.io can be integrated into various e-commerce sites (Shopify, Magento, etc.) and allows sending order updates to your consumers via Facebook Messenger. They have a highly rated 24/7 customer support service.
- Paid plan starts from $135/month
Loox is a unique customer review app with full-packed features to collect user-generated content such as reviews, photos, videos, etc., and helps to display the best reviews beautifully. It offers various review plugins for eCommerce sites. The app helps to increase brand awareness and enhance conversion rates.
It has many eye-catching widgets for showcasing happy customer content, including layouts, carousels, popups, review sidebars, and themes. It helps to encourage your customers with incentives and referral discounts. The app can be integrated with PushOwl, Google Shopping, Recart, Facebook, Klaviyo, Aftership, and other eCommerce sites.
Additional app features include multilinguistic capability, textual product reviews, inline SEO, a happy customer page, 24/7 customer support, etc.
Loxx has four payment plans;
- Basic ($9.99/month)
- Advanced ($29.99/month)
- Pro ($59.99/month)
- Unlimited ($99.9/month)
TurnTo is an all-in-one platform with various user-generated content solutions for eCommerce. One interesting thing about the platform is the SpeedFlex feature that gives full control for customizing ratings, reviews, and community Q&A. It helps deliver the right customer content to drive traffic and increase conversions.
Moreover, the in-house Inbox Submission option enables customers to send reviews from the email body. The Visual Reviews feature helps customers upload product images from their smartphones easily. Plus, the Checkout Comments feature aids in gathering consumer content for new products instantly.
An advanced reporting tool also provides information about reviews, ratings, multi-site customers, and more. TurnTo’s support team is ready 24/7 to solve your issues. Further, you can share your best customer content on various social media platforms, like Facebook, Twitter, Instagram, etc.
- You need to join for a quote
11. Verified Reviews:
Verified Reviews is a verified third-party offering complete solutions for collecting, analyzing, and publishing consumer reviews. The platform is trusted by over 6,000 popular brands, including Chairish, Trusted Tech Team, Carolina Rustica, and many more.
The platforms help the brands achieve 48% more organic traffic, a 17% increase in CTR for Ad campaigns, and an over 270% increase in conversion rates. The platform collects and displays the reviews on your website or social media accounts to enhance your online reputation, improve SEO, and boost sales.
- Paid plans start from $99/month
eKomi is one of the best feedback services focusing on growing your business. More than 15,000 companies use eKomi to increase traffic and improve conversion rates worldwide. The platform has generated over 41+ million customer reviews and provides services in 48+ countries across the globe. Popular eKomi’s clients include Air Direct, ClickCease, CoverQuest, Bild, etc.
EKomi can be integrated into AdWord, Google Shopping, and other eCommerce sites. Moreover, an experienced feedback management team personally screens every review collected to ensure reviews’ authenticity before sharing on your website or social media platforms.
- Paid plan starts from $65/month
We hope this article has given you some good knowledge about which customer review platform you should choose to build customers’ trust, improve conversion rate, and boost sales. All the platforms mentioned in the list are reliable and trustworthy. But remember before choosing any platform, most eCommerce customer review platforms offer different features. So, always look for:
- Cost and the features offered by the review platform
- Management and analytic tools
- Return on investment
- Email support
Most platforms offer free trials, which you can try to understand whether the review tool fulfills your requirements.