What is Outbound Call Center?
An outbound call center is one where call center representatives make outbound calls to clients or consumers on their behalf. Calls placed from the center may be for telemarketing, sales, or fundraising purposes, as well as to update contact information, conduct surveys, or verify the information.
A call center might deal with both inbound and outbound calls simultaneously or solely. An outbound call center employs specific data, such as cost per call, revenue earned, total calls made, and tasks performed, to assess the performance of its agents. Among the metrics used by an inbound call center is first-to-call resolution (FCR).
The National Do Not Call Registry was created in the United States with the law’s passing in 2003. Customers can add their phone numbers to the list to prevent telemarketers from calling them, while some businesses, including charities, might not be included.
Inbound vs. Outbound Call Centers
An inbound call center takes incoming customer calls. Support staff typically keep an eye on them because calls to inbound centers regularly originate from existing customers with issues or questions.
On the other hand, an outbound call center makes calls to customers. Sales teams typically employ outbound call centers to make cold calls to prospective customers about their products. Businesses can also utilize outbound phoning to survey clients and compile market research.
Best Outbound Call Centers In 2023:
The world’s greatest inbound call centers are available to you right here.
- 247 Virtual Solution
- Etech Global Services
- JMS Elite
- Vsynergize Overview
- Adelina BPO
- Ansafone Contact Centers
- Martal Group
- Simetrix Solutions
- Unity Communications
- SupportYourApp
- Leadable
- INFUSE Media
- TDCX
- Global Response
- VSA Prospecting
1. 247 Virtual Solution
247 Virtual Solution is a well-known provider of inbound and outbound call centers as well as digital marketing services, with operations in the UK and the US. In 2016, it began operations in Rawalpindi. They aim to offer round-the-clock, best-in-class services to clients from all over the world. They offer professional assistance for survey work, final expense leads, Medicare leads, inbound, outbound, and direct response calls in addition to fundraising, call scoring, data entry, email marketing, social media management, and website building.
To achieve the highest level of customer satisfaction, they make a lot of effort to serve as an effective conduit between their clients and their consumers. As a result, they put forth a lot of effort to build and maintain a friendly and long-lasting relationship with their esteemed clients. 247 Virtual Solution, which covers passenger orders, minicab handling, managing, dispatching, and airport transfers, is the largest specialized service in the UK.
They serve several taxi firms in significant regions of the United Kingdom as an outsourcing business. They can operate continuously, handling incoming calls, dispatching, and making cab reservations, among other things.
2. Etech Global Services
In 2003, Etech opened its doors in Nacogdoches, Texas, with just 400 staff members working out of one contact center. They have increased in size over the past 17 years, adding more than 3,000 staff members and eight cutting-edge contact centers with five U.S., one nearshore, and two offshore locations. None of these mergers or acquisitions were required to complete this.
Etech provides a range of services, including email, live chat, technical assistance, back-office support, inbound and outbound customer care, quality monitoring, analytics, and software development. They currently manage more than 100 million voice engagements, 20 million chat and email interactions, and 2 million quality monitoring evaluations annually through collaborations with more than 47 companies.
Etech’s business alliances have profited from their track record of enhancing customer satisfaction and advocacy, increasing conversion rates, raising net promoter scores, and building stronger customer relationships. They also provide customers with their 24/7 support to address their issues and help them out figuring them out.
Website
Industries
Outsourcing and Offshoring Consulting
Company size
1001-5000 employees
Headquarters
Nacogdoches, TX
Type
Privately Held
Founded
1997
Specialties
Live chat services, speech analytics, quality monitoring, contact center services, omnichannel customer experience, performance management, workforce management, quality assurance, development services Software development, artificial intelligence, machine learning, call center services, and contact center solutions Software as a Service, IT Staff Augmentation, Hire Developers, Call Center Outsourcing, IT Outsourcing, and Outsourcing/Offshoring.
3. JMS Elite
JMS Elite is the top supplier of lead-generating services for businesses that sell sophisticated B2B solutions, goods, and services. They specialize in interacting meaningfully with executive decision-makers on a peer-to-peer basis to generate high-quality sales leads. As a result, their clients may concentrate their attention on the most promising short-term sales possibilities while creating a pipeline of promising long-term chances.
Their strategy combines the extensive expertise and experience of their leadership team—who has overseen the management of more than 1,000,000 staff hours of lead generation via phone—with the most skilled group of Business Development Executives (BDEs) in the sector. Because of this, they routinely produce outcomes that boost our client’s sales and marketing ROI.
Their technology clients include Fortune 50 companies that offer products, solutions, and services as well as start-up businesses that sell into a variety of industry verticals, such as healthcare, radiology, life sciences, financial services, eCommerce, banking, pharmaceuticals, retail, professional services, insurance, optics, microscopy, metrology, manufacturing, and information technology.
Website
Industries
Advertising Services
Company size
11-50 employees
Headquarters
Cleveland, OH
Type
Privately Held
Founded
2002
Specialties
Expert Business Development, Lead Qualification, Outsourced Sales, Market Validation and Insight, Teleprospecting, Telemarketing, Custom Sales Lead Generation, New Customer Acquisition, Inside Sales, Sales Intelligence, Business-to-Business Sales, B2B Sales, Outsourced Inside Sales, B2B Lead Generation, Lead Generation, Telesales, and Lead Nurturing.
4. Vsynergize Overview
Global Sales and Marketing services are offered by VSynergize. The team is completely committed to the success of its customers and partners, especially when it comes to customer profiling, content creation and distribution, lead generation and nurturing, demand generation, appointment setting, BANT leads, delivering demos, and closing the deal by signing on the dotted line. The aim behind VSynergize is to help your sales and marketing team achieve your goals by fostering synergies with your customers and business partners.
They have a deep understanding of numerous marketing strategies, best practices, and tools, have established effective human capital, and adopt an upbeat mindset that allows them to consistently reach the target in order to provide the finest #CX to their clients.
Their international clients across industries, their team of 700+ specialists generates over 18000+ Marketing and Sales Qualified Leads. They have experience managing B2C projects requiring high volume sales, back-office services, and customer service in addition to B2B initiatives.
Website
Industries
Marketing Services
Company size
501-1000 employees
Headquarters
Boston, Ma
Type
Privately Held
Founded
2001
Specialties
Lead generation on social media, email marketing, account-based marketing, B2B data, intent data, content marketing, lead generation, event marketing, lead nurturing, webinar registration, B2B sales, B2B telemarketing, sales leads, sales appointment setting, demand generation, marketing qualified leads, sales qualified leads, and account-based marketing ABM, Account-Based Marketing, Strategic Sales Appointments, Target Market Account Profiling, Data Cleansing, Intent-Based Marketing, Data Solutions, B2B Data Services, Data Append, Inside Sales Services, B2B Database, BANT, BANT Leads, Qualified Leads, Demand Generation, B2B Marketing, Contact Discovery, SQLs, MQLs, ABM, outsourcing B2B sales
5. Adelina BPO
Adelina Call Center was established in Kiev in July 2004. Today, their team offers a full spectrum of contact center services to a number of industry sectors, including top banks, insurance providers, market research and advertising firms, mobile service providers, cable and satellite TV providers, visa application centers, manufacturers, and many more.
A professional outsourced call center, Adelina Call Center offers a full variety of inbound/outbound services in the following languages: Ukrainian, Russian, Belorussian, Polish, English, Spanish, German, and Italian. Utilizing cutting-edge communication technology, we assist our customers in attracting and keeping customers. With over 1800 personnel and 4 independent call center facilities in Kiev, Lvov, Kharkiv, and Belgorod, they ensure a high level of dependability.
Their business was entirely formed by young, dynamic individuals who comprehend the spirit of the times, recognize the need for continuous improvement, and recognize the need of using Western technologies and successful business methods in the CIS markets.
Website
http://www.adelinacallcenter.com
Industries
Outsourcing and Offshoring Consulting
Company size
1001-5000 employees
Headquarters
St.Petersburg, Florida
Type
Partnership
Founded
2004
Specialties
Hotlines, telesales, telemarketing, CATI, IVR, email processing, chat support, help desk, and customer winback, virtual front desk, calling back, Lead qualification, Outbound call center, Full-service call center outsourcing, Inbound call center, Inbound contact center, Contact center outsourcing services, and After-hours call center.
6. Ansafone Contact Centers
Ansafone is the top supplier of outsourced contact center solutions for businesses in the US and Canada, and it has foreign alliances for a truly global presence. They specialize in campaigns including online interactions such as Live Chat, Email, Social Media Response Management, and Analytics, as well as support for User Generated Marketing Programs. These online interactions also include Outbound and Inbound Call Platforms.
They are in a position to record and analyze large amounts of client interactions because of their integrated CRM and Web analytics technologies. Ansafone offers customized contact center solutions for government, larger businesses, and the Fortune 1000 along with answering services for small to medium-sized businesses. Their CRM Solutions, Inbound IVR and ACD apps, and Outbound CTI systems offer clients first-rate outbound telephone marketing, answering services, and nearly real-time reporting.
Healthcare (HIPAA certified), Financial Services, Government, Consumer Packaged Goods, Electronics, Software, Automotive, Food, Beverage, Retail, Legal, and a number of other areas are just a few of the industries that Ansafone supports as clients.
Website
Industries
Telecommunications
Company size
501-1000 employees
Headquarters
Santa Ana, CA
Type
Privately Held
Founded
1970
Specialties
Bilingual Spanish/English Contact Center, BPO, Inbound, Outbound, Answering Services, Social Media Customer Support, Web Forms Response Hospital, dental, e-commerce, enhanced reception, dispatch, and franchises.
7. Martal Group
The Martal Group is a sales company having locations in Canada’s Oakville and San Francisco. Its 70-person team primarily supports technology companies in the SaaS, Enterprise software, and IT industries. The company was started in 2009.
They provide sales, account management, appointment scheduling, and outbound lead creation services. They link with leading data sources and intelligence to provide their customers with accurate B2B contact information. Their experts use your ideal customer profile and the potential addressable market to create opportunities and provide targeted lists.
Their highly qualified managed sales personnel develops a workflow that boosts prospect engagement through many one-on-one sales touchpoints. They either bring in new clients for you or provide your sales team with active leads. They provide services for both inbound and outbound lead generation as well as account-based marketing (shortlisting target accounts and reaching the right stakeholder at the right company).
You may scale your software company more quickly and skip the prospecting process by using B2B sales quality leads that have been produced and verified by top North American sales professionals.
Website
Industries
Advertising Services
Company size
51-200 employees
Headquarters
Oakville, ON
Type
Privately Held
Founded
2009
Specialties
Business process outsourcing (BPO), tier1 call center services, BPO services, customer service teams, technical support teams, helpdesk teams, and e-commerce teams, inside sales, B2B sales, lead generation, marketing, account management, outbound telemarketing, inbound sales, outsourced project management, third-party customer service, and inbound sales.
8. Simetrix Solutions
Simetrix Solutions offers call center services such as inbound calls, outbound calls, client upselling, feedback calls, etc. as a multilingual cacentertre BPO (business process outsourcing). e-commerce tagging, digital transcribing, lead generation, telemarketing, photo editing, and lead generation Data entry, content moderation, technical support, a virtual assistant, and a knowledge base.
It is a global call center and consulting company that offers superior, expert IT and business consulting, BPO, and outsourcing services. They were founded in 2010 with the intention of offering specialized and reasonably priced services to meet your unique business requirements. Every day of the week, Simetrix Solutions looks after your business.
Whether you are the fastest-growing SME or a just-founded company, their bespoke, all-inclusive call center solution can boost your performance rapport and continue to offer actual, long-lasting value to your customers or clients. Both inbound and outbound calling services are still recognized as crucial tools for increasing your income. Through outsourcing, you can find the best professionals for your company.
Website
https://simetrix-solutions.com/
Industries
Outsourcing and Offshoring Consulting
Company size
201-500 employees
Headquarters
Tirane, Albania
Type
Privately Held
Founded
2010
Specialties
Customer upselling, outbound calls, inbound calls, feedback calls, etc. lead generation, telemarketing, photo editing, digital transcription, and tagging for e-commerce technical support, knowledge base, virtual assistant, data entry, and content moderation.
9. Unity Communications
They are a call center and BPO that focuses on assisting businesses in expanding and concentrating on their strong points. Their call center focuses on administrative, customer service, and sales support issues that many businesses face.
They specialize in acquisition, retention, and new product strategies that are being introduced by numerous businesses, both large and small, as an award-winning sales and support firms. However, they also like working with start-ups to help them establish their brands and launch their businesses.
Their innovative approach has helped several of their partners experience double-digit growth thanks to their capacity to find a lot of sales initiates to drive growth. Moreover, their business concept is extremely original and created to drive expansion while reducing overhead costs for a wide range of businesses and organizations.
To ensure the seamless operation of their enterprises, every firm requires the appropriate partners. they would adore the opportunity to assist you in the following ways: Customer service, outside and inside sales, new customer acquisition, lead generation, retention tactics, and administrative support and virtual helper.
Website
Industries
Outsourcing and Offshoring Consulting
Company size
201-500 employees
Headquarters
Gilbert, Arizona
Type
Privately Held
Founded
2009
Specialties
Inside sales, B2B sales, lead generation, marketing, account management, outbound telemarketing, inbound sales, outsourced project management, third-party customer service, business process outsourcing (BPO), tier1 call center services, BPO services, customer service teams, technical support teams, helpdesk teams, and e-commerce.
10. SupportYourApp
SupportYourApp is a Support-as-a-Service that offers improved customer support and care services to developing tech startups and businesses worldwide. Making the first customer a lifelong customer is their goal. They achieve this by offering secure customer care that is backed by human empathy and digital solutions that outperform in-house service quality.
They provide ten years of experience, a team of more than a thousand specialists, 200+ clients globally, and 42 operational languages. amazing team connectedness, 24-hour response time improved onboarding, integration, and communication processes, and Customer-focused professionals with excellent language abilities.
It is a global corporation with neutral opinions. Such factors as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, and any other factor expressly prohibited by law in the provision of employment opportunities and benefits are not taken into consideration when evaluating candidates.
Every business is different and needs a distinctive experience. Because of this, they don’t provide universal solutions and instead treat each client uniquely.
Website
Industries
IT Services and IT Consulting
Company size
1001-5000 employees
Headquarters
Wilmington, Delaware
Type
Privately Held
Founded
2010
Specialties
Outsourcing of customer service, inbound services, online chat, back office assistance, round-the-clock assistance, outsourced call center, outbound services, social media management, technical assistance, and pre-sale inquiries.
11. Leadable
Leadable assists growing startups in connecting with top decision-makers in large organizations. They are aware that your pool of prospective customers is finite, so instead of approaching your market as a whole with a “spray and pray” strategy, we execute smaller, more individualized ABM-style campaigns that prioritize quality over number.
For contracts with higher contract values, outbound sales must be pertinent and tailored to each prospect. They take care of everything so you can concentrate just on closing. By conducting in-depth research on your target accounts, their team assists you in running a true account-based prospecting campaign.
Their professional copywriters then create customized messaging for each prospect, and we manage these campaigns on your behalf. The messaging’s main selling point is that the issues it addresses are relevant (which you can help solve). This is perfectly suited to reaching various stakeholders who are senior decision makers in large Enterprise firms because it is highly tailored to every contact.
Website
Industries
Marketing Services
Company size
11-50 employees
Headquarters
Dublin 2
Type
Privately Held
Founded
2019
Specialties
Sales, Outside Sales, Lead Generation, Inside Sales, Business Development, Marketing, Account-Based Prospecting, and Account-Based Marketing
12. INFUSE Media
INFUSEmedia, a five-time Inc. 5000 honoree, is a fully integrated, data-driven demand creation engine that provides a wide range of market-leading solutions aimed at assisting B2B enterprises in generating qualifying interest.
They use a comprehensive, omnichannel strategy that enables them to recognize, categorize, and generate engaging engagement that can be put to use. They produce leads by strategically pushing content through creative social, programmatic, mobile, and direct outreach initiatives, supported by the most recent advancements in digital marketing.
To precisely and broadly reach their target customers, they make use of INFUSEmedia’s cutting-edge content marketing engine, data-driven demand creation strategies, and vast database of B2B decision makers in 24 verticals. Content marketing, ABM, intent-driven marketing, brand amplification, event promotion, and lead flow dashboard are some of their own demand-generating technologies.
To achieve full-funnel results and the highest ROI, every solution is thoughtfully put into place and continually refined. Their services include Account-Based Demand Generation, Predictive Demand Generation, Lead Validation, Performance Marketing, Lead Nurturing, and Intent-Driven Marketing.
Website
Industries
Advertising Services
Company size
501-1000 employees
Headquarters
Boca Raton, FL
Type
Privately Held
Founded
2012
Specialties
Account-Based Demand Generation, Predictive Demand Generation, Lead Validation, Performance Marketing, Lead Nurturing, and Intent-Driven Marketing.
13. TDCX
TDCX offers revolutionary digital CX solutions that help global leaders and disruptive companies grow their client bases, foster customer loyalty, and safeguard their online communities. Through the use of technology, human intelligence, and its extensive global network, TDCX assists clients in realizing their goals for the customer experience. It serves customers in the financial technology, gaming, technology, home-sharing and travel, social networking and digital advertising, streaming, and e-commerce sectors.
TDCX is a dependable partner for clients, especially high-growth, new economy businesses aiming to capitalize on the economic potential of the region, thanks to its expertise and substantial presence in Asia. it is dedicated to serving as a good corporate citizen in addition to providing successful results for its clients.
The goal of its Corporate Social Responsibility program is to improve the quality of life for its employees, community members, and the environment. Including the company’s offices in Singapore, Malaysia, Thailand, the Philippines, China’s Mainland, Hong Kong, South Korea, Japan, India, Romania, Spain, and Colombia, TDCX employs more than 15,000 people across 26 campuses in 26 different nations.
Website
Industries
Outsourcing and Offshoring Consulting
Company size
10,001+ employees
Headquarters
Singapore, Singapore
Type
Privately Held
Founded
1995
Specialties
Technical support, e-commerce, inside sales, omnichannel, social media, revenue generation, analytics, a Contact center that is external, Support in multiple languages, tracking of campaigns, customer experience, trust and safety, Business Process Outsourcing, CX Consulting, Business Process Services, and Content Moderation.
14. Global Response
The brand’s contact center is named Global Response. With a focus on our shared dedication to Brand enthusiasm, collaborative teamwork, and superior customer experiences, they develop partnerships with the greatest Brands in the world. Their shared dedication fuels Brand improvement and superior customer service.
This distinct culture, founded on a foundation of Brand focus, client connections, and personalized solutions, is mirrored in every phone, chat, email, and social media encounter handled by our customer service representatives, or Brand Specialists at Global Response. With tailored solutions, their partners have grown to rely on their accountability, dedication, and adaptability.
By cultivating in-depth process and product knowledge together with good relationships, they create Brand Passion. The cornerstone of their customer care approach is brand specialists. They provide them with the administration and technology necessary to guarantee their success. Additionally, Global Response offers the reporting and analytics necessary for a data-driven continuous improvement approach that will guarantee the evolution of the client experience.
Website
Industries
Outsourcing and Offshoring Consulting
Company size
1001-5000 employees
Headquarters
Margate, Florida
Type
Privately Held
Founded
1974
Specialties
Outsourced call center services, inbound sales, cross-sell, upsell, technical support, chat, email, click-to-call assistance, inbound call center, outbound call center services, BPO, and inbound lead generation.
15. VSA Prospecting
Our skilled team takes on the tasks that internal sales teams don’t want to undertake, can’t do properly, or don’t have the time to do, and VSA is a B2B call center that assists clients in generating leads and producing new business. When handled internally, cold calling frequently consumes an excessive amount of the time and skills of field representatives. This position is filled by VSA.
In order to target difficult-to-reach prospects and schedule qualified appointments, they employ advanced outbound calling techniques while expertly portraying themselves as an extension of your sales staff. They are professionals at putting qualified leads at the top of your sales funnel.
We achieve exceptional flexibility through the close relationships we build with our clients. They can alter, restart, or scale up campaigns as needed; we maintain continual contact and offer first-rate managerial oversight and thorough reporting.
B2B telesales, sales, B2B telemarketing, ROI positive lead generation, inside sales, BDR and SDR services, generate a lead, telemarketing lead generation, qualifying leads, qualify leads, appointment setting, outbound lead, cold calls are all services offered.
Website
http://www.vsaprospecting.com/
Industries
Advertising Services
Company size
51-200 employees
Headquarters
Westmont, New Jersey
Type
Sole Proprietorship
Founded
2001
Specialties
Setting appointments, generating leads, internal sales team, qualifying leads, registering for events, membership drives, and maintaining and regaining clientele.
Conclusion
Here, we’ve selected the best outbound call centers for your convenience. Several distinct factors determine which call center offers the best service. Before making an investment in a call center service to meet your communication demands, the three most crucial considerations to make are the best customer care, its functionality, and its expansion potential. You may find the most suitable inbound call centers for your requirements by using these three criteria.
