Executive InterviewsLatest

Meet Idan Harel – Eliminating Chaos Through No-Code Enterprise Integrations 

Today we have selected Idan Harel to take his interview. He is the Founder and CEO of ZigiWave.

First of all, how are you and your team doing in these COVID-19 times?

The business is doing great. Despite all challenges, we managed to grow by 200% over the last year. System integrations became even more popular during the pandemic. Having your teams working from different locations makes collaboration harder than ever. Data integration tools resolve these issues by connecting systems and automating the data exchange between them. Since working from anywhere normal, we expect to see substantial growth in the data integrations market share. 

Tell us about you, your career, how you founded or joined this company? 

I have gone through several roles during my professional career, yet all were tightly connected to IT Service Management, Monitoring, and Integrations. Exactly ten years ago, we founded DO IT WISE – an IT Services Company and ServiceNow Elite Partner. The core focus of DO IT WISE is to accelerate customers’ digitalization via ServiceNow implementations. ZigiWave came as a natural next step after DO IT WISE. Customers started asking about ServiceNow implementations and integrations, which easily connect their systems. That’s how ZigiOps – the most flexible data integration tool, came to life.  The main goal of our integration platform is to enable IT Operations teams to seamlessly create, modify and scale system integrations with zero codings. ZigiOps is the most flexible no-code data integration platform. Made especially for system administrators and IT Operations experts, the platform enables users to create, modify and launch their integrations within a few clicks.  

How does your company innovate?

ZigiOps eliminates chaos in the IT Operations world by enabling systems to speak to one another. The platform empowers users to connect ITSM, Monitoring, DevOps, Cloud, and CRM tools in minutes and absolutely no code. ZigiOps transfers all related entities from the different systems and updates them in real-time.  There is no other no-code integration platform offering this level of completeness, flexibility, and scalability on the market. Some of the biggest enterprises and Fortune 500s are using ZigiOps for their system integrations. You can check our customer list here. 

How the Coronavirus pandemic affects your business, and how are you  coping?

The COVID-19 pandemic affected all of us in one way or another. When it comes to technology and specifically integrations, the opportunities became limitless. Now more than ever, businesses need to connect their systems to eliminate silos and accelerate team collaboration. ZigiOps automates workflows and data exchange for helping you resolve issues faster than ever.  

Did you have to make difficult choices, and what are the lessons  learned?

Every leader needs to make difficult choices daily. For us at ZigiWave, people and customers are the ultimate focus. We take good care of our people, who in turn take good care of our customers. This is the equation we are following: Happy team = Great tool = Happy customers. Everything is connected, and it all starts with the most important asset – the team. 

Did customers become more reluctant to buy software during the crisis?

As mentioned above, we saw a substantial increase in the demand for integrations. We cover numerous use cases, and many companies are turning to us for internal system integrations and cross-company ones. ZigiOps is a lightweight integration platform, which doesn’t store any data, so our customers and their data are fully protected at all times. 

Who are your competitors? And how do you plan to stay in the game?

There are many players in the data integration market. However, we managed to find a niche that no one can currently fill – making enterprise integrations codeless and easier than ever. With ZigiOps, you can set up and launch an integration in 5 minutes, whereas other tools have steep learning curves. We are constantly expanding the capabilities of our integration platform to give users the ultimate flexibility.  

Your Final Thoughts

Technology and system integrations should be easy and accessible to everyone! 


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