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Meet Ilya Kisel – Machine and human approaches in e-Commerce business accounting with Synder 

Today we have selected Ilya Kisel to take his interview. He is the COO and Co-Founder of Synder.

First of all, how are you and your team doing in these COVID-19 times?

Everything is going well for us. The pandemic conditions have boosted moving offline business online. It has made an impact on managing accounts as well. Synder facilitates starting online accounting without costly investments. 

Tell us about you, your career, how you founded this company?

I first started building customer support processes. It was one of the core priorities, as we wanted to build the best 24/7 support service for our clients. Knowing your customers’ needs and finding the best ways to meet them requires a lot of time and effort. We believe that customer support is as important for our SaaS business as the solution we develop. The company could not work without a customer support team, as we wanted close contact with our clients. Eventually, I was happy to see that everything we did result in customers’ appreciation. The level of service and communication we provide they express in every comment.

After organizing this cooperation model in my team, I focused on more global tasks. As a COO, my responsibilities include carrying out our strategy, meeting the targets, and maintaining a well-established team cooperation system: development team, support team, QA, and marketing and sales team. As a leader, the essential thing for me is to be surrounded by people who share my views and values of our company to be abreast.

How does your company innovate?

Recently we have raised investments, and now we have huge plans for market expansion. The investments we have attracted will help us complete our main goals. First of all, to increase the number of Synder users. Synder now helps automate accounting and finance for businesses located primarily in the United States. Therefore, we are actively promoting in the American market, constantly expanding our functionality and the number of integrated platforms to cover the needs of each business.

But the company is also entering new markets! Synder is starting to take an increasingly strong position in the markets of the UK, Canada, Australia, and other countries. Although our primary market is in the US, we also serve businesses around the world. We will continue developing these markets, for we have been doing quite well so far.

We help businesses all over the world solve their accountancy woes. When our customers bring new requests, we start working on solutions for them right away. We try to adjust our product to suit the unique needs of our customers, and we always let them know that they can customize the flow in our software.

What specific management skills are you using to navigate your team?

Our internal communication is based on the human approach, as the management brings their attention to employees’  progress. Each team member has a personal development plan, which helps them improve both professional and individual skills. Investing in the team always pays off.

We are a close-knit team, and the same goal drives everyone. So I devote all of my time to communicating with team leaders and helping them build their teams, focusing on treating each team member with equality and consistency. Our communication is open and transparent, and we regularly have common meetings.

Who are your competitors? And how do you plan to stay in the game?

Many companies offer high-quality accounting, but Synder competes in the Fintech sphere by solving the main problems of e-commerce businesses with its outstanding features. With Synder, you can record 100% accurate transaction data from your e-Commerce and payment platforms. We guarantee error-free records without duplicates. Immediate automated synchronization and precise reconciliation prepare you for tax season. Detailed Profit and Loss Reports contain additional helpful information. Recurring invoices remind customers of regular payments. Payment links on any marketplace will let you receive online credit card payments. Our features make accounting easier, exact, and less time-consuming.

Synder’s main advantage is constant development in the Computer Software Industry. Our company is growing, and we work on improving our services every day to assist more e-commerce and Saas businesses in boosting their profit and business strategies.

What is your vision for the company?

The e-commerce industry is relatively new, and the pandemic has obviously increased its growth. In approximately 3-5 years, we will be able to see the results of this growth. To make sure we continue to make progress, we have to adopt data-driven approaches and ensure our perspective is based on some clearly defined goals. We have adaptability and efficiency in our decision-making.

Our motto is Machine accuracy. Human approach. The human approach encompasses helping customers address their individual challenges; the machine approach is how we accurately solve them. We free up your time so that you may spend it on your business development and profit increase. We are happy to help you anytime, and your success is our primary achievement!

Your Final Thoughts

I am delighted to see the company develop, grow and help so many businesses worldwide.

Synder is a breakthrough, which allows businesses to manage their financial data from various sources automatically. No more lost receipts, no more sleepless nights! Synder is a solution for small business automation that ensures finance management is taken care of. Precise machine algorithms are pointless without a human there to assist you when you need it. With Synder, accounting becomes seamless and worry-free.

If you can relate, try Synder’s free trial period and watch a demo to get acquainted with our product and its features.

  • Spokesperson: Ilya Kisel
  • Company: Synder
  • Website link: https://synder.com/

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